This fully revised 4th edition of the very popular Business Communication Handbook has been written to meet the National Communication Skills modules and competency based training requirements (CBT). Thoughtfully designed with improved pedagogical features the book has new value as a teaching and learning tool. The text comprehensively covers the theory and practice of business communication as it relates to today's work environment. Each chapter develops students understanding and skills with many practice and review exercises carefully placed to reinforce preceding material. These exercises provide the teacher with a true resource for teaching the students the necessary competencies. Emphasis is on group exercises, so communication skills are learned by students actually practicing with others.
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